Processing Time: Orders are processed within 2 business days before shipment.
Business Days: Monday through Friday, excluding public holidays.
Economy Shipping: USPS Ground Advantage with an estimated delivery time of 5-8 business days. While USPS is reliable, occasional delays or errors may occur.
Express Shipping: FedEx Express with delivery expected within 4 business days from the shipment date. Please note, FedEx does not deliver on weekends.
Email Updates: By providing your email address and/or phone number, you agree to receive shipping confirmation and updates.
Tracking Information: A tracking email will be sent once your order ships so you can monitor its progress.
Correct Address: Ensure your shipping address is accurate. Changes can only be made before the order is processed.
Responsibility: Head Stash is not responsible for packages once marked as delivered by the carrier.
Carrier Responsibility: Once a package is handed off to USPS or FedEx, they are responsible for delivery. Use your tracking number for shipment updates.
Delivery Issues: If your package is marked as delivered but not received, please contact the carrier directly.
Weekend and Holiday Shipping: Orders placed during weekends or holidays may experience delays.
International Shipping: At this time, Head Stash does not offer international shipping.
Notification Period: Contact us within 14 days of delivery for any return or exchange requests.
Case-by-Case Basis: Opened products are only eligible for returns under our Worry-Free Guarantee.
Effectiveness Not Guaranteed: Refunds are not granted for product effectiveness as cannabinoid effects vary by individual.
Post-Processing Cancellations: If your order has already been processed, you may return it at your own expense.
Before Processing: You can cancel or modify your order before it has been processed by emailing us at [email protected]. While we strive to accommodate requests, high order volumes may limit our ability to make changes.
If you purchased Head Stash products from a third-party retailer, please contact them directly for returns or refunds
First-Time Purchase: Applies only to first-time purchases of a specific product from our online store.
Product Condition: The product must be at least half full.
Time Frame: Returns must be initiated within 14 days of delivery.
Exclusions: Sale items, packs, and bundles do not qualify. For THCA Flower, only one 3.5g product qualifies.
Submission: Email [email protected] explaining how your return meets the guarantee requirements.
Shipping: Upon approval, you will receive a return label via email.
Store Credit: After receiving and verifying the return, we’ll issue a store credit code via email.
Covered: Items are considered “lost” if they have not been marked as delivered and there has been no tracking update for 5 business days. Claims must be filed within 15 days of the last tracking update.
Not Covered:
Incorrect addresses provided by the customer.
Packages marked as delivered by the carrier.
Covered: A package is deemed damaged if the product is unusable. Photo evidence must be submitted for review and approval.
For questions about our Shipping, Shipping Insurance, Return, or Worry-Free policies, contact us at [email protected].
Thank you for choosing Head Stash—we appreciate your business!
